Makkah Grand Mosque, Prophet’s Mosque in Madinah activate guidance codes for the lost

Thursday, April 28, 2022

MAKKAH: The General Presidency of the Two Holy Mosques has worked on helping the lost quickly find their way back to their families through smart wristbands.

This is thanks to the information in the smart wristbands as well as guidance codes for non-Arabic speakers.

The undersecretary-general for social and voluntary services, Amjad bin Ayed Al-Hazmi, said that the presidency is keen to provide the best services to visitors to the Grand Mosque, to raise the level of social responsibility and activate the role of external visits.

Al-Hazmi said that the presidency is making continuous efforts to serve young visitors and provide quality services to ensure that they are not lost, or are returned quickly to their families.

The wristbands contain contact details of relatives to make it easier for authorities to communicate quickly with parents.

The presidency has also activated a guidance codes program to welcome children, and to provided codes for non-Arabic speakers and wristbands to avoid getting lost in crowds.

The head of the department for young pilgrims, Fahd bin Salem Al-Hatrishi, said that his department is keen to take care of young visitors and provide them with all services, including guidance codes and smart wristbands.

He explained that lost children are taken care of until they are returned to their families; special teams of male and female workers are deployed throughout the Grand Mosque and at the entrances and exits to ensure children are returned to their parents as soon as possible.

Al-Hatrishi said that the presidency had acquired broad experience dealing with the lost, employing the newest technologies to optimally handle such situations.

This social-community initiative comes with the aim of helping pilgrims perform their rituals with ease and comfort and enhancing social responsibility among all employees of the presidency as well as social values among members of society.

It also raises awareness among the pilgrims of the Grand Mosque about solidarity and compassion while providing them with the needed services, using state-of-the-art technologies, and in several languages.